Privacy Policy
88big Platform

1. Introduction

88big values the privacy of every individual who uses our platform. We understand that personal data is a trust placed in us, and we take our responsibility to protect it seriously.

This Privacy Policy details the types of data we collect, the purposes for collection, the parties who may receive that data, and the security measures we implement to protect it. This document also outlines your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA).

Any enquiries relating to this Privacy Policy may be directed to our customer support team, available to assist you 24 hours a day, seven days a week.

2. Data We Collect

88big collects your personal data through several channels, including registration forms, platform usage, financial transactions, and communications with our team. The types of data collected are as follows:

We only collect data that is strictly necessary to operate the platform safely and efficiently. We do not collect sensitive information such as biometric data or health information unless a specific requirement has been communicated to you in advance.

3. How We Use Your Data

Personal data collected by 88big is used for the following purposes:

• Account management — to register new accounts, verify identities, and process secure logins.
• Transaction processing — to handle deposits, withdrawals, and all financial matters relating to your account.
• Platform security — to detect suspicious activity, prevent fraud, and maintain the integrity of our systems.
• Legal compliance — to fulfil obligations under Malaysia's PDPA and anti-money laundering (AML) requirements.
• Service improvements — to analyse usage patterns and improve the overall user experience.
• Communications — to send important notifications about your account, promotions (if you have opted in), and platform updates.
• Customer Support — to help you resolve any issues or enquiries you raise.

4. Data Sharing

88big does not sell your personal data to any third party. However, under certain circumstances, we may share your information with the following parties:

• Payment providers: Partner banks, FPX, TNG eWallet, and other payment processors required to complete your transactions.
• Technology service providers: Companies providing cloud infrastructure, cybersecurity services, and platform analytics tools — all bound by strict data protection agreements.
• Statutory authorities: When required by Malaysian law, including regulatory bodies and law enforcement agencies.
• Gaming business partners: Game and software providers that require certain data to run games correctly — limited to necessary data only.

All third parties who receive your data are required to comply with data protection standards equal to or higher than our own.

5. Cookies & Tracking Technology

88big uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are:

• Essential cookies: Required for core platform functions such as Login, navigation, and session security. These cookies cannot be disabled.
• Performance cookies: Collects statistical information about how the platform is used to help us make technical improvements.
• Functionality cookies: Saves your preferences such as language, currency, and display settings to deliver a more personalized experience.
• Analytics cookies: Helps us understand aggregated usage patterns for product improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform.

6. Data Security

Protecting your personal data is a technical and operational priority for 88big. The security measures we implement include:

• Data encryption in transit using TLS/SSL 256-bit protocol.
• Data encryption at rest on servers using the latest industry standards.
• Two-factor authentication (2FA) available for all member accounts.
• 24/7 system monitoring by our cybersecurity team.
• Regular security audits conducted by qualified independent third parties.
• Strict internal access controls — only authorized staff may access sensitive data.
• Multi-layered firewall and intrusion detection system (IDS/IPS).

7. Data Retention Period

88big retains your personal data for as long as your account is active, or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

• Active account data: Retained for the duration of your active membership.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering (AML) legal requirements.
• Technical log data: Retained for 12 months for security and incident investigation purposes.
• Support communication data: Retained for 3 years for reference and future dispute resolution.
• Closed account data: Retained for 5 years after account closure to fulfil legal obligations, then securely deleted or anonymised.

8. Your Rights

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by 88big:

To exercise any of the above rights, please contact the 88big customer support team. We will process your request within 21 business days in accordance with PDPA requirements.

9. Children's Data

The 88big platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, the account in question will be terminated immediately and all collected data will be deleted. Any concerns regarding this matter may be reported directly to our support team.

10. Privacy Policy Changes

88big reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any material changes via:

• A clear notice on the 88big homepage at least 14 days before the changes take effect.
• Email the address registered to your account.
• Update the "Last Updated" date at the top of this document.

Your continued use of the 88big platform after any Privacy Policy changes take effect will be considered your acceptance of the latest version of the policy.

11. Contact Us

For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact our team: